Process Flip / Blog

Process modelling for efficiency – or for the customer experience

How well do your customers view your service delivery? A story from Rome airport

7 Wastes – and 3 things to do now to start on the road to Process Improvement

Waste in Business Processes. What are the 3 things I could do today to see some improvement in my business outcomes

Is it Process Alone?

As Process Flip has been developing and we kick start this new venture, I have been travelling far and wide to discuss with clie…